Frequently Asked Questions

Is the service you offer door to door?

Yes, it is a door to door moving service.

How long does it take to move 1, 2, 3 bedroom?

1 Bedroom Apartment = 2 - 4 hours

2-3 Bedroom Condo = 3 - 6 hours

2-3 Bedroom House = 5 - 8 hours

Remember, these are average move times only. The times above are representative for local moves being performed by two movers (3 movers on 3 bedroom houses). The actual relocation time will be strongly influenced by the amount of packing you do yourself, by the traveled distance between the pickup and the delivery locations, the weather, and the road and traffic conditions. While the latest in particular are out of control, the packing is completely in your hands.

When does the billable time start?

The hourly rate starts when the truck arrives at your residence. The time runs through the loading of the truck and the drive to your new home, and ends when the truck is empty and all required set-up jobs are completed.

BREAKS DURING THE MOVE

Movers are allowed to take 15 minutes breaks every 2 hours. The time spent on these breaks is counted towards the total time of the move and charged to the customer at their hourly rate. If the mover exceeds 4 hours, the movers are allowed to take one 30 minute lunch break. The time spend on this lunch break will not be billed to the customer.

Do you charge for a minimum amount of hours?

Yes, local moves will be subject to a minimum of two hours of labour charge. Once the minimum is reached, you are billed in increments of half-hour, half of your hourly rate. Moves billed on a flat-rate bases are exempt from this policy.

What is travel time?

Travel time is a flat-rate based on the average driving time from our office to your pick up area. Half of this fee allows our truck to get from our office to your home for the start of the move. The other half covers the return back to our office at the completion of your move. Travel time does not include the driving time between loading and unloading and will be added to your hourly charges at the completion of your move.

When do I pay?

All payments are due prior to truck being completely unloaded and will be processed by the foreman of the crew.

What kind of payments do you accept?

We accept cash and major credit cards. Under no circumstances shall we accept personal or company checks. Any exceptions to the above will have to be approved by the office prior to the move day.

Do you offer any mid-month/student/senior discounts?

Seniors will receive a 5% discount on their moves. We also occasionally offer promotions for various groups of clients. For more details, please contact us today.

How do you protect the furniture?

All the furniture is professionally wrapped with special thick moving blankets (this service is included in the price).

Do I have to pack my belongings? Or you will you do it for me?

We shall pack your belongings if you do not have the time to do so or want to leave this step of the move up to professionals. If you would like us to pack your belongings, it is best that you make this arrangement with us prior to your moving day. For the most cost-efficient move, be completely packed and prepared prior to the movers’ arrival. Keep in mind that you will be charged the standard hourly rate for all the time the movers spend packing you belongings.

Do you sell packing materials?

Yes. We have everything you need for self packing. We also offer full packing services. From boxes to bubble wrap, the materials you need are available at our warehouse at competitive prices.

Are you insured?

Yes, we are insured by State Farm Insurance. You are covered by Basic Liability Coverage for loss or damage to any of your property that we transport. Your entire shipment is valued by weight at "X" cents/lb., regardless of value. Weight is determined by scaling. Should anything be claimed, it is repaired or replaced up to the "X" cents/lb of the item's weight. Currently legal liability of the carrier is 6 cents/lb. This means that an item's replacement value may be $1000 but, if its total weight is 10 pounds the total amount paid by the Miracle Movers Inc. would be $6 (10 pounds x .60/ lb = $6.00).

Do you own your trucks?

All our trucks belong to Miracle Movers Inc. We reserve the right to send a rented truck in case of breakdowns.

What happens if I have to reschedule my move?

As soon as you realize there may be a problem with your moving date, you need to contact Miracle Movers to arrange for a new pickup/delivery/trip date. We will charge a cancellation fee of $50 if the cancellation request is received in less than 3 days prior to the scheduled move day.

How soon can I schedule my move dates?

We prefer you to contact us at least 15 days prior to you moving date and make the necessary booking arrangements. We shall work with you on booking a last minute move based on our availability for the date and time of your interest.

What time will the moving crews arrive to pickup or deliver?

Miracle Movers crews start their pickups between 8:00 A.M. and 9:00 A.M. and continue throughout the day. We will call you the business day before your agreed pickup date to confirm the time of arrival. Due to unforeseen circumstances or traffic, morning arrivals are subject to 1 hour delays while afternoon arrivals are subject to 1-3 hours delays, which will be announced to you in a timely manner.

Do you charge extras for stairs?

Extra charges for stairs are pending the layout of the pickup/delivery location, the total amount and weight of the move inventory and will vary. For a close estimate, please email your relocation consultant with a move inventory and an oral description of the pickup/delivery locations.

Do I need to be available during the pickup?

YES. We strongly suggest that you are present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pickup and delivery to assist in the Inventory Process. The Inventory Process involves the pickup crew preparing an inventory of all your furniture and packed containers as they are loaded onto the truck, noting existing conditions. You will be required to sign the Inventory Agreement agreeing (or refuting in writing on the document) with the conditions noted by the crew concerning all items loaded on the truck. At delivery, you will participate in this process again by checking off unloaded items. Your participation in this process is critical to any claim resolution you may have after the move. If you absolutely cannot be present, we recommend that someone who is familiar with your household goods represents you.

What's the best way to prepare children for a move?

Experts generally agree that you should discuss the move openly and frequently with your children and talk with them about what the move means to them. Keep to your normal routines as much as possible. Keep familiar items (toys, books, blankets) available to the children during the move. If possible, visit the new community with your children before the move to acquaint them with the new surroundings. Above all, listen to what your children have to say, and keep communications open and honest.

Can you transport pets to our new home?

We do not transport pets. Ideally, pets and plants travel best in your own car.

Can you move my plants?

If your plants are very dear to you, we suggest you take them with you. Moving plants to USA requires special forms and quarantine periods. Therefore, we suggest you not to move your plants unless you absolutely cannot leave them behind. The Miracle Movers Inc. is not liable for plants.